Return Policy
At Dawn Cozy Home, we take immense pride in the meticulous craftsmanship that goes into each handmade item.
Your satisfaction is our top priority.
We recognize that situations may arise where you need to return your purchase.
Please carefully review our return policy to familiarize yourself with the available options.
Return Policy
We accept returns exclusively for items received in unsatisfactory condition. If your handmade item arrives damaged or deviates from its description, we are pleased to facilitate a return.
To initiate a return for an item in unsatisfactory condition, follow these steps: Contact our customer support team within 14 days of receiving the item.
You can reach us by completing the form in the "Contact Us" section on our website.
Provide a clear description of the issue, and if possible, attach photographs illustrating the problem.
Our customer support team will guide you through the return process, including providing a return shipping label if needed.
Upon receiving the item and verifying the issue, we will provide you a refund.
Please Note: Returns are accepted solely for items received in unsatisfactory condition. Items must be returned in their original packaging.
Damage occurring after the item's arrival at your address is not eligible for return.
Returns must be initiated within 14 days of your item's delivery.
Custom or Personalized Items: Custom / Personalized items, crafted specifically for you, are ineligible for return unless they arrive damaged throughout the delivery process or differ from their description.
We are dedicated to ensuring that you receive a handmade item that aligns with our stringent standards of quality and craftsmanship.
For any inquiries or concerns regarding our return policy, please feel free to contact our customer support team for assistance.
Exceptions: While our standard policy is to refrain from offering returns unless the item significantly deviates from expectations, we encourage you to reach out if a return is under consideration.
We will evaluate such cases on an individual basis.
Dawn Cozy Home is committed to providing exceptional customer service, so please don’t hesitate to reach out!
